Industry solutions Fleet

Fleet

Minimize costly downtimes with breathtaking fast roadside assistance

Fleet, leasing companies, rentals

Demanding fleets are choosing Charlie24

At Charlie24, we share your concern — keeping your vehicles moving is a priority.

In case breakdowns happen, Charlie24’s roadside assistance services make sure that your vehicles are back on the road fast and swiftly. We provide the driver the helps he/she needs to minimize the impact on the work schedule.

What we offer

  • A fully digital roadside assistance service, available nationwide and across Europe. The user can access the service through Charlie24’ state-of-the-art webapp or through its seamless integration into your own ecosystem. In specific cases, or following the wish of the customer, our call center operator available 24/7 intervenes and follows the service step by step.
  • Thanks to the complete digital integration of our network of local roadside assistance contractors, we have access to very detailed service reports, available live on the dashboard. Therefore, we offer unprecedented transparency and data availability regarding what is happening with your valuable assets.
  • Direct To Assistance® ensures the most efficient dispatch to a selected relevant local roadside assistance provider in case of a breakdown.
  • National and international roadside assistance service coverage
  • Customization of the digital journey to your brand image

Benefits

  • 5 X faster to dispatch roadside assistance help.
  • Charlie24 ‘s SFC ( Speed For Confirmation that help is actually deployed ) is less than 90 seconds in average, and less than 2 min for 80% of the cases.
  • ETA of the roadside assistance in less than 45 minutes.
  • Vehicles are back on the road faster which minimizes downtime costs.
  • Downtime costs are minimized.
  • Your customers and users are more satisfied when they really need help.

Charlie24
Roadside Assistance Made Simple

How does it work?

There are various ways to have your customers benefit from Charlie24’s roadside assistance services:

  • Through API, so that Charlie24 can check their eligibility in your database in real time when a breakdown happens to one of your customers.
  • You can register your customers/vehicles with Charlie24 with file transfer, or many other possibilities, whatever is most convenient for you.

All methods implemented with Charlie24 fully respect the GDPR as well as your ownership of customer data.

The customer can access the service through a Webapp seamlessly integrated in your ecosystem (if existing), for example your application; or a (toll-free) phone number. In this case, a sms with a link to access the service is sent in case the digital journey is selected. More ways to access the service are possible as well.

FAQ

  • We have our own customer service team internally, and we want to keep the roadside service under our direct control; can Charlie24 help? Certainly, see our dedicated solution to accelerate the digitalization of assistance structures here.
  • We are a rental car company, and we want to use our own vehicles as replacement car; is that possible? Charlie24 can customize your roadside assistance program for your customers. It is the case for the replacement vehicle as for other specifications of the program like selecting a specific network of workshops if the vehicle needs a repair for example.
  • I already have my app, can I integrate Charlie24? Of course, the Charlie24 web-app can be easily integrated in your environment and customized with your brand image (Logo, colors, …).

Wil je meer informatie?

Neem hieronder contact met ons op om ons alles te vragen wat je wilt weten, geheel vrijblijvend!