Industry solutions Insurance

Insurance

"Wow" your customers when they call for help

Insurers, brokers

Top insurers are choosing Charlie24

  • “Be the best when your customers need you most.”
  • Best proven user experience that allows you to offer your customers immediate help
  • 5X faster dispatch for roadside assistance help.
  • Charlie24 increases NPS and strengthens your brand. Charlie24 also increases business efficiency and reduces the stress and complexities of claim management.

What we offer

  • A fully digital roadside assistance service, available nationwide and across Europe. The user can access the service through Charlie24’ state-of-the-art webapp or through its seamless integration into your own ecosystem. In specific cases, or following the wish of the customer, our call center available 24/7 takes over and follows the service step by step.
  • Thanks to the complete digital integration of our network of local roadside assistance contractors, we have access to very detailed service reports, available live on the dashboard. Therefore, we offer unprecedented transparency and data availability.
  • Full digital service dedicated to roadside assistance which is in line with the fast-evolving mobile technology and the wishes of today's customers.
  • National and international roadside assistance service coverage.
  • Customization of the digital journey to your brand image.

Benefits

  • Amazing user experience which improves customer loyalty
  • Higher customer satisfaction rate – higher NPS
  • Relieved Customers - you face fewer complaints
  • Reduction of claims management costs especially related to the call center

Charlie24
Roadside Assistance Made Simple

How does it work?

There are various ways to have your customers benefit from Charlie24’s roadside assistance services:

  • Through API, so that Charlie24 can check their eligibility in your database in real time when a breakdown happens to one of your customers.
  • You can register your customers/vehicles with Charlie24 with file transfer, or many other possibilities, whatever is most convenient for you.

All methods implemented with Charlie24 fully respect the GDPR as well as your ownership of customer data.

The customer can access the service through a Webapp seamlessly integrated in your ecosystem (if existing), for example your application; or a (toll-free) phone number.In this case, a sms with a link to access the service is sent in case the digital journey is selected. More ways to access the service are possible as well.

FAQ

  • My customers are mostly people with little familiarity with technology, will they be able to use the Charlie24 digital service? Of course, the Charlie24 web-app was created precisely so that everyone can use it, even people who are not familiar with technology. The request can be placed in just 3 clicks. It is also possible to speak directly with an operator and request immediate help if the customer prefers, or in case of additional services are required (for example, an hotel reservation). Our call center is active 24/7.
  • Can I include different service conditions than those proposed by Charlie24? Yes, our service is tailor-made according to your requests. Charlie24 adapts the specifications of service according to your needs.
  • Where do my customers download the Charlie24’s app from? The Charlie24 app does not need to be downloaded. It is a web-app accessible from any connected device, exactly like a website, without the need to download anything. Your customers will simply receive a QR code or a link through which they can access the service. This can be placed, for example, on the insurance document, on a separate cardboard or sticker, on an email, sms...
  • We have our own assistance structure, and we want to keep the roadside service under our direct control, can Charlie24 help? Certainly, see our dedicated solution to accelerate the digitalization of assistance companies here.

Would you like more information?

Contact us below to ask us everything you want to know, without obligation!