Industry solutions Automotive

Automotive

Turn your customer’s vehicle breakdown into more loyalty to your brand

Importers, dealers, garages, parts

Leading automotive players are choosing Charlie24

We understand your situation – each time one of your vehicles or parts breakdowns, it represents a risk for you to lose your customer.

Charlie24 is dedicated to churn your customer’s perception into a memorable experience reflecting positively on your brand thanks to its industry-leading roadside assistance solution.

5X faster dispatch for roadside assistance help.

Charlie24 helps you build stronger relationship to your brand thanks to a proven best in class digital 24/7 roadside assistance service that offers industry-leading ETAs and a high Net Promoter Score (NPS).

What we offer

  • A fully digital roadside assistance service, available nationwide and across Europe. The user can access the service through Charlie24’ state-of-the-art webapp or through its seamless integration into your own ecosystem. In specific cases, or following the wish of the customer, our call center available 24/7 takes over and follows the service step by step.
  • Thanks to the complete digital integration of our network of local roadside assistance contractors, we have access to very detailed service reports, available live on the dashboard. Therefore we offer unprecedented transparency and data availability.
  • Flexible roadside assistance programs customizable to your needs and the needs of your customers.
  • Connected cars - Charlie24's roadside assistance seamlessly integrates with your environment. We manage technology with human interaction to make your customers' journey a positive experience.

Benefits

  • Reduction of claims management costs.
  • Higher revenues thanks to the referral of customers (NPS) and increased loyalty.
  • Increase the value and reliability of your brand.
  • Unique and innovative service in step with digital technology.

Charlie24
Roadside Assistance Made Simple

How does it work?

There are various ways to have your customers benefit from Charlie24’s roadside assistance services:

  • Through API, so that Charlie24 can check their eligibility in your database in real time when a breakdown happens to one of your customers.
  • You can register your customers/vehicles with Charlie24 with file transfer, or many other possibilities, whatever is most convenient for you.

All methods implemented with Charlie24 fully respect the GDPR as well as your ownership of customer data.

The customer can access the service through a Webapp seamlessly integrated in your ecosystem (if existing), for example your application; or a (toll-free) phone number. In this case, a sms with a link to access the service is sent in case the digital journey is selected. More ways to access the service are possible as well.

FAQ

  • I am selling new cars which must include a roadside assistance cover. Can I use Charlie24 for that? Definitely. Charlies24 is a full roadside assistance service nationwide and across Europe. Only better with a made simple process for the customers. Different business models are possible following your needs and wishes.
  • We already sell a roadside assistance card and subscription to our customers, why change to you? Charlie24 is born to revolutionize the concept of roadside assistance through a unique, digital and more efficient service. You want your customers to have access to the best service on the market. Furthermore, the business models of Charlie24 are developed to generate increased revenues for our partners.
  • I already own a workshop and I sell spare parts, but I don't offer roadside assistance, how can I collaborate with you? Charlie24 has national coverage; you can order physical cardboards with a QR code to Charlie24 and give/sell them to your customers. Or you can register your customers with Charlie24 using different ways: online, emails with attached file, file transfer, API...
  • My customers are mostly people with little familiarity with technology, will they be able to use your service? Of course, the Charlie24 web-app was created precisely so that everyone is able to use it, even people who are not familiar with technology. The request can be placed in just 3 clicks. It is also possible to speak directly with an operator and request immediate help, or in case of additional services are required (for example, a hotel reservation). Our call center is active 24/7.
  • I am not registered with the insurance regulatory office, can I sell your service to my customers? Of course, Charlie24 provides a roadside service, not an insurance product. The Charlie24 service can be presented in different ways; it can be sold or offered included in your own product or provided separately.
  • I already have a network of affiliated workshops; can I offer the service and tow customers directly to my workshops in case they experience a break down? Of course, we can customize the roadside assistance program for your needs and tow the broken-down vehicles directly to your closest workshop. Charlie24, in addition to reducing the management costs of the claim, it aims mostly to help business clients to increase the loyalty of their customers through the use of a digital and innovative service, in this case by directing the customer directly to the affiliated workshops.
  • Can I insert service conditions other than those proposed by you? Yes, our service is tailor-made according to your requests. Charlie24 adapts the specifications of service according to your needs.
  • Where can my customers download your app from? Charlie24 is not an application, but a web- app accessible from any connected device, without the need for download anything. Your customers will receive a card with a QR code or a link to access the service in case of need.
  • I already have my application, can I enter Charlie24 directly in my app? Of course, the Charlie24 web- app can be easily integrated and can be customized with your brand image.

Would you like more information?

Contact us below to ask us everything you want to know, without obligation!